Privacy policy
How Wholesome Health collects, uses and protects your personal information, in line with the Protection of Personal Information Act (POPIA).
Last updated: [date to be confirmed]
Draft for legal review
Who we are
Wholesome Health is a natural health and wellness centre in Beyerspark, Boksburg, Gauteng. [Registered business name and registration number to be confirmed.]
Our Information Officer is [name to be confirmed], who can be contacted at [email address to be confirmed].
Information we collect
We collect information you give us when you complete a form on this website, contact us by phone, WhatsApp or email, or visit the centre. This may include your name, contact details, the service you are interested in, preferred appointment times and any message you send.
During consultations we may collect information about your health, medication and lifestyle. Health information is special personal information under POPIA. We collect it only with your consent, or where the law otherwise allows, and only to provide your care.
When you visit this website, our hosting provider records basic technical information such as your IP address and browser type, to keep the website secure and working. See our Cookie Policy for information about cookies.
How we use your information
- To respond to your enquiries and booking requests
- To arrange, provide and follow up on your consultations, therapies and programmes
- To keep the records we are required to keep by law or by professional rules
- To keep this website secure and improve how it works
We will only send you news or offers if you have agreed to receive them, and you can opt out at any time.
Who we share it with
We do not sell your personal information. We share it only where needed:
- With members of our team who are involved in your care
- With your doctor or another health professional, with your consent
- With service providers who help us run the centre and this website, such as our website host and email provider, under agreements that require them to protect it
- Where the law requires us to
Information sent outside South Africa
Some of our service providers may store information outside South Africa. [Hosting and email locations to be confirmed.] Where this happens, we make sure the information is protected to the standard POPIA requires.
How long we keep it
We keep personal information only for as long as we need it for the purposes above, or for as long as the law or professional rules require. [Retention periods to be confirmed.]
How we protect it
We use reasonable technical and organisational measures to protect your information against loss, misuse and unauthorised access. Please do not send detailed medical records through the forms on this website.
Your rights
Under POPIA you have the right to ask whether we hold information about you and to request a copy, to ask us to correct or delete it, to object to certain processing, and to withdraw your consent. To make a request, contact our Information Officer.
If you are unhappy with how we have handled your information, please tell us first so we can try to put it right. You also have the right to complain to the Information Regulator.
Children
Our services for people under 18 are provided with the consent of a parent or guardian, who should complete any forms on their behalf.
Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it was last changed.
Contact us
For any questions about this policy, please contact us.